Terms

I. General provisions

  1. These Terms define the general terms, conditions and rules of using the Online Store and the manner of providing services by electronic means and sales via Online Store www.expom-kwidzyn.pl by Expo Kwidzyn Eu Sp. z o.o. based in Kwidzyn ul. 15 Sierpnia 15, 82-500 Kwidzyn
  2. The Service Provider can be contacted via:
  3. These Terms are always available on www.expom-kwidzyn.pl website in a manner that allows Users to obtain, view and record the content thereof by printing or saving on a data carrier at any time.

II. Definitions

The expressions used herein shall mean:

  1. Working Days – days from Monday to Friday, excluding statutory holidays;
  2. Customer – a natural person who has full legal capacity, a legal person or an organisational unit other than a legal person, who has legal capacity to place Orders with the Store under special provisions;;
  3. Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);
  4. Account – a part of the Online Store granted to a given Customer by means of which the they may perform specific activities within the Online Store;
  5. Terms – this document;
  6. Sign-up – a one-off activity where the Customer creates an Account through the sign-up form made available by the Seller on the Online Store website;
  7. Online Store (Store) – websites through which the Customer may in particular place Orders;
  8. Seller – Expom Kwidzyn Eu Sp. z o.o. ul. 15 Sierpnia 15, 82-500 Kwidzyn, NIP 521-382-99-20, KRS 0000734607, REGON 380402445

  9. Goods – products presented in the Online Store, the description of which is available at each of the products presented;
  10. Sales Agreement – an agreement for the sale of Goods within the meaning of the Civil Code, made between the Seller and the Customer;
  11. Services – services provided by the Seller to the Customers by electronic means within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);
  12. Act on Providing Services by Electronic Means – the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);
  13. Order – the Customer’s statement of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the Goods type and quantity.

III. Rules for using the Online Store

  1. The Online Store can be used provided that the ICT system used by the Customer meets the following minimum technical requirements: a. computer with Internet access, b. e-mail access, c. Internet Explorer version 11 or newer, Firefox version 28.0 or newer, or Chrome version 32 or newer, d. Cookies and JavaScript enables in the web browser.
  2. The use of the Online Store means any action by the Customer that leads to accessing the content of the Store.
  3. In particular, the Customer is obliged:
    • not to share or transfer content prohibited by law, e.g. content promoting violence, defamatory or violating personal interests and other rights of third parties,
    • to use the Online Store in a manner that does not interfere with its operation, in particular by using a particular software or devices,
    • not to take actions such as sending or placing unsolicited commercial information (spam) within the Online Store,
    • use the Online Store in a manner that is not burdensome for other customers and for the Seller,
    • use any content posted as part of the Online Store only for their own personal use,
    • use the Online Store in a manner consistent with the provisions of the law in force in the Republic of Poland, the Terms and the general principles of using the Internet.

IV. Services

  1. The Seller provides through the Online Store free Services consisting in:
    • viewing the information placed in the Online Store,
    • maintaining an Account in the Online Store,
    • providing an interactive form enabling Customers to place an Order in the Store,
    • providing an interactive form enabling Customers to contact the Seller.
  2. The Services set out in par. 1 are provided by the Seller 24 hours a day, 7 days a week.
  3. Agreement:
    • for the service consisting in viewing the information placed in the Store is made for a definite period and is terminated when the Customer closes the Store website,
    • for the service consisting in maintaining an Account in the Store is made for an indefinite period and is terminated when the Customer sends a request to remove the Account or uses the “Delete Account” button,
    • for the service consisting in providing an interactive form enabling Customers to place an Order in the Store is made for a definite period and is terminated when the Order is placed,
    • for the service consisting in providing an interactive form enabling Customers to contact the Seller is made for a definite period and is terminated when the Seller responds to the form.
  4. The service of maintaining an Account in the Online Store is available after Sign-up. Sign-up is done by filling in and accepting the sign-up form made available on one of the Store webpages.
  5. To Sign up the Customer has to accept the Terms and provide personal data marked as mandatory.
  6. If Customer breaches these Terms, the Seller may terminate the Service Agreement with a 14-day notice if the Customer fails to cease or remove the breaches within a reasonable period after request by the Seller.
  7. The Store has the right to organise occasional competitions and promotions, the terms of which are each time indicated on the Store websites.
  8. Promotions in the Store cannot be combined, unless otherwise provided in the Terms of a given promotion.

V. Procedure for concluding the Sales Agreement

  1. Information on the Goods on the Store websites, in particular their descriptions, technical and utility parameters and prices, are an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
  2. All Goods available at the Store are brand new, free from physical and legal defects, and have been legally placed on the Polish market.
  3. An active e-mail account is required to place an Order.
  4. An active e-mail account and telephone line are required to place an Order by phone.
  5. An active e-mail account is required for placing an Order via e-mail.
  6. Orders may be placed via the Order form for 24 hours, 7 days a week, and Orders may be placed by telephone or e-mail on Working Days between 7 a.m. and 3:00 p.m.
  7. An Order may be placed by:
    • filling in an electronic Order form with the Customer's data necessary for completing the Order, in particular: first and last name, place of residence and e-mail address,
    • using the Customer's personal data obtained as a result of prior sign-up in the Store (purchase via the Customer Account),
    • placing an Order by phone using the telephone number provided by the Seller on the Store website, including the Customer's data necessary for completing the Order, in particular: first and last name, place of residence and e-mail address; name of the Goods and its quantity, form of delivery and method of payment,
    • placing an Order by sending an e-mail to the e-mail address provided by the Seller on the Store website, including the Customer's data necessary for completing the Order, in particular: first and last name, place of residence and e-mail address; name of the Goods and its quantity, form of delivery and method of payment.
  8. To conclude the Sales Agreement through the Online Store and the Order form made available therein, it is necessary to select the Goods by taking successive technical steps based on the messages displayed to the Customer and the information available on the website.
  9. The choice of the Goods ordered by the Customer is made by adding them to the cart.
  10. When the Store Customer provides all necessary data, a clear and visible summary of the Order placed is displayed. The Order summary includes information on:
    • description of the subject of the Order,
    • unit and total price of products or services ordered with taxes, including delivery costs and additional costs (if any),
    • the manner of contact with the Seller,
    • the chosen payment method and date,
    • the chosen method of delivery,
    • delivery time,
    • Customer’s contact details
    • invoice data
  11. To send the Order, it is necessary to accept the Terms and confirm having read the “Notice of withdrawal from the agreement”, provide the personal data marked as mandatory and press the “Order with payment obligation” button.
  12. Sending the Order by the Customer means that they have submitted to the Seller an offer to conclude an agreement for the sale of the Goods being subject of the Order.
  13. After placing an Order, the Customer receives an e-mail confirming the receipt of the Order (along with an individual Order number) containing final confirmation of all relevant items of the Order.
  14. Then, the Seller sends to the e-mail address provided by the Customer the confirmation of Order placed by the Customer, which is the Seller's declaration of accepting the offer referred to in par. 12 above and the sales agreement is concluded upon its receipt by the Customer.
  15. Customers who place Orders in the Store by phone or by sending an electronic message to place an Order should:
    • provide the name of the Goods from among the Goods on the Store website and its quantity by phone or in the electronic message sent to the Seller,
    • specify the delivery and payment method from among the delivery and payment methods listed on the Store website,
    • provide the data necessary for completing the Order, in particular: first and last name, place of residence and e-mail address.
  16. Information on the total value of the Order is each time given by the Seller orally when the entire Order is prepared and the Customer has selected the delivery method and specified the payment method or by informing the Customer via e-mail, including the information that the conclusion of the Sales Agreement by the Customer entails the obligation to pay for the ordered Goods. In the case of Customers who are consumers within the meaning of Article 22[1] of the Civil Code, the Seller each time sends the Customer the confirmation of the terms of the Order placed via telephone or e-mail, which includes information concerning:
    • description of the subject of the Order,
    • unit and total price of products or services ordered with taxes, including delivery costs and additional costs (if any),
    • the manner of contact with the Seller,
    • the chosen payment method and date,
    • the chosen method of delivery,
    • delivery time,
    • Customer’s contact details
    • invoice data
    • Terms
    • instruction on the right to withdraw from the agreement and its template.
  17. The Agreement is concluded when the Customer sends (in response to the confirmation of the terms of Order sent by the Seller) an e-mail to the Seller’s e-mail address, in which the Customer: accepts the content of the Order sent, agrees to execution thereof, accepts the Terms and confirms having read the instructions on withdrawal from the agreement.
  18. When the Sales Agreement is concluded, the Seller confirms its terms and conditions to the Customer by sending them to the Customer's e-mail address or in writing to the address indicated by the Customer.
  19. The Sales Agreement is concluded in Polish and its content is in accordance with the Terms.

VI. Delivery

  1. Delivery of the Goods is limited to the territory of the Republic of Poland, to the address indicated by the Customer when the Order is placed.
  2. The Goods ordered are delivered via DB SCHENKER courier company: delivery time up to 48 working hours.
  3. In addition, delivery costs are indicated when placing the Order.
  4. The Seller informs the Customer of the number of Working Days necessary for completion of the Order and its delivery on the Store website, in the Goods description.
  5. The Order completion and delivery date is calculated in Working Days as per par. VII(2). If the Customer chooses payment by bank transfer or a payment card, the Order completion time is calculated from the date of crediting the Seller's bank account or settlement account.
  6. In accordance with the Customer's will, the Seller provides with the Goods a receipt or an invoice for the Goods delivered.
  7. The Seller is liable for defects in accordance with the Civil Code, in particular Articles 556 and 5561-5565 of the Civil Code.
  8. The table below shows transport costs, including packing and shipping costs in Poland. Any shipments of Goods abroad will be considered on a case-by-case basis.
Weight Standard (payment to account) COD
Up to 30 kg PLN 20 gross PLN 25 gross
Up to 60 kg PLN 40 gross PLN 50 gross
Up to 90 kg PLN 60 gross PLN 75 gross
Up to 120 kg PLN 80 gross PLN 100 gross
Pallet PLN 140 gross PLN 150 gross

* Shipment prices in the table refer to items that can be packed in standard packages (single item weight does not exceed 30kg

VII. Prices and Payment methods

  • Prices of Goods are given in PLN and include all components, including VAT, customs duties and any other components.
  • The Customer can choose the following payment methods:
    • bank transfer to the Seller's bank account (in this case the Order completion starts when the Seller sends to the Customer the confirmation of having accepted the Order, and the shipment is made immediately after the funds have been credited to the Seller's bank account and the Order has been prepared);
    • cash on delivery, payment to the deliverer when the delivery is made (in this case, the Order completion and shipment will begin after the Seller has send to the Customer the confirmation having accepted and prepared the Order)

VIII. The right to withdraw from the agreement

It is possible to withdraw from this Agreement within 14 days without giving any reason. The withdrawal period expires after 14 days from the date on which you entered the possession of the item or in which a third party other than the carrier or a person indicated by you entered into possession of the item.

To exercise the right of withdrawal you must notify us (Expom Kwidzyn Eu Sp. z o.o., ul. 15 Sierpnia 15, 82-500 Kwidzyn, tel. +48 537 841 478) of your decision to withdraw from this Agreement by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the model withdrawal form, but this is not mandatory. AGREEMENT WITHDRAWAL FORM – change of the company's data in the form

To meet the deadline to withdraw from the agreement, you simply need to send the information concerning the exercise of your right to withdraw from the agreement before the deadline to withdraw from the agreement.

IX. Consequences of withdrawal

If you withdraw from this Agreement, we refund you all the payments received from you, including the costs of delivery (except for additional costs resulting from your chosen delivery method other than the cheapest regular delivery method offered by us), immediately, and in any case not later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this Agreement. Refund will be made using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case you will not incur any fees in connection with the refund.

We will pick up the item. You will have to bear the direct costs of returning the item that can normally be returned by post. We will bear the costs of returning items which cannot be sent by post due to their nature. You are only responsible for reducing the item value as a result of using it in a manner other than necessary to determine the nature, characteristics and operation of the item.

X. Complaints about Goods under the warranty

  1. The Seller is liable to the Customer, including a Customer who is a consumer within the meaning of Article 22[1] of the Civil Code, under the warranty for defects on the terms set out in Articles 556 - 576 of the Civil Code.
  2. Complaints resulting from a violation of the Customer’s rights that are guaranteed legally or under these Terms should be addressed to Expom Kwidzyn EU Sp. z o.o., ul. 15 Sierpnia 15, 82-500 Kwidzyn, biuro@expom-kwidzyn.pl. You can use the ready complaint card provided with the Goods.
  3. For the complaint to be examined, the Customer should send or deliver the defective Goods with a proof of purchase, if possible. The Goods should delivered or sent to the address specified in par. 2 above.
  4. The Seller will examine any complaint within 14 days.
  5. If there are deficiencies in the complaint, the Seller will request the Customer to correct it to the necessary extent immediately, but not later than within 7 days from the date when the Customer received the request. The Seller will reimburse the Customer for the shipment costs.

XI. Complaints related to the provision of services by electronic means

  1. The Customer may submit complaints to the Seller in connection with the operation of the Store and the use of the Services. Complaints may be submitted in writing to the following address: Expom Kwidzyn EU Sp. z o.o., ul. 15 Sierpnia 15, 82-500 Kwidzyn to the e-mail address: biuro@expom-kwidzyn.pl or using the contact form.
  2. The Customer should provide their first and last name, correspondence address, and type and description of the issue in the complaint.
  3. The Seller will examine any complaint within 14 days and, if it is not possible, will inform the Customer within 14 days when the complaint will be examined. If there are deficiencies in the complaint, the Seller will request the Customer to correct it to the necessary extent within 7 days from the date when the Customer received the request.

XII. Guarantee

  1. The Goods may have a guarantee from the manufacturer, the Seller or the importer.
  2. In the case of the Goods under a guarantee, the information concerning the existence and content of the guarantee and the time for which it was granted is each time presented in the Goods description on the Store website.

XIII. Out-of-court complaint handling and redress procedures

1. A Customer who is a consumer has, among others, the following options to use out-of-court complaint handling and redress procedures:

  1. is entitled to file a request for settlement of a dispute resulting from the Sales Agreement with the permanent amicable consumer court at the Trade Inspection. b. is entitled to file a request initiating mediation proceedings regarding an amicable settlement of the dispute between the Customer and the Seller with the Provincial Trade Inspector. c. may get free assistance on the settlement of a dispute between the Customer and the Seller through the free-of-charge aid from the poviat (municipal) consumer ombudsman or social organisations whose statutory tasks include consumer protection (including the Consumer Federation, Polish Consumer Association). The advice is provided by the Consumer Federation via the free consumer hotline, number 800 007 707, and by the Polish Consumer Association at the e-mail address porady@dlakonsumentow.pl.

XIV. Final provisions

  1. Any disputes arising between the Seller and the Customer who is a consumer within the meaning of Article 22[1] of the Civil Code are settled by the courts competent in accordance with the relevant provisions of the Code of Civil Procedure.
  2. Any disputes arising between the Seller and the Customer who is not a consumer within the meaning of Article 22[1] of the Civil Code are settled by the court having jurisdiction over the Seller’s registered office.
  3. The provisions of the Civil Code, the Act on the Provision of Services by Electronic Means, the Act on the provision of services by electronic means, the Consumer Rights Act and other relevant provisions of Polish law shall apply in matters not regulated herein.
  4. The content of these Terms may be changed. Each Customer will be informed of any changes by information on the Store’s main page containing a list of changes and the date of their entry into force. Customers who have a Customer Account will be additionally informed about the changes with their list to the indicated e-mail address. The changes will enter into force at least 14 days from their announcement date. If the Customer who has a Customer Account does not accept the new content of the Terms, they are obliged to notify the Seller of this fact within 14 days from the date of being informed about the changes in the Terms. Lack of acceptance results in termination of the Agreement.
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